Our goal at Creative Products 4 Reading is to provide high-quality educational materials and digital learning tools that support students, teachers, and families. Because our products include both physical and digital items, our refund and return policies differ depending on the type of product purchased.
By placing an order on our website, you agree to the terms outlined in this Refunds & Return Policy. Please read each section carefully to understand your rights and responsibilities.
Refund eligibility depends on the type of product purchased:
You may request a refund if:
The item arrived damaged, misprinted, or defective.
You received the wrong product.
The request is made within 14 days of delivery.
To qualify, items must be unused, in their original condition, and returned with all included materials.
Because digital products are delivered instantly and cannot be returned, all digital product sales are final and non-refundable unless:
You experience a technical issue preventing access to the files.
You were charged in error.
Refunds may be considered on a case-by-case basis if:
You cannot access the training platform due to technical issues.
You were incorrectly billed or purchased by mistake and notify us within 24 hours.
If you need to return an eligible physical item, please follow the steps below:
Email our support team at info@creativeproducts4reading.com with:
Your order number
Reason for return
Photos of the item if it arrived damaged or defective
Returns sent without prior approval may not be accepted.
Once your request is reviewed, you will receive:
A return authorization number
The correct return address
Any additional instructions
Ensure the product is returned:
In original packaging (if possible)
With all included materials
Undamaged and unused (unless reporting a defect)
You are responsible for return shipping costs unless the item arrived damaged or incorrect.
Once your return is received, our team will inspect the product.
Approval or denial will be sent to your email within 5–7 business days.
You are eligible for a refund if:
The product arrives damaged, misprinted, or defective
You report the issue within 7 days of delivery
You provide photo or video evidence of the damage
If approved, you may receive:
A replacement at no additional cost, or
A full refund to your original payment method
Refunds or replacements will be issued if:
You receive the wrong product
Items are missing from the shipment
You must notify us within 7 days of receiving your order.
If tracking shows the package was:
Never delivered,
Lost in transit, or
Returned to sender due to carrier error,
We will issue a replacement or full refund.
If shipping was unsuccessful due to incorrect address provided by the customer, the refund may be denied.
Certain scenarios are not eligible for refund:
Change of mind after order has shipped
Digital products already downloaded or accessed
Items returned without prior authorization
Items damaged due to customer misuse
Products returned after the return window has expired
Approved refunds are issued to the original payment method.
Processing time may take:
3–5 business days for us to issue the refund
Additional time depending on your bank or card provider
To start a return, you must:
Contact us at info@creativeproducts4reading.com
Include your order number, full name, and reason for return
Attach photo or video evidence if the item is damaged or defective
We will review your request and provide return instructions within 2–3 business days.
All returns must receive a Return Authorization (RA) before being shipped back.
Returns sent without authorization will not be accepted.
To qualify for a refund, items must be:
In original condition
Free from signs of wear, stains, or damage
Complete with all components (if applicable)
Items that do not meet these conditions may receive a partial refund or no refund.
Return shipping fees depend on the situation:
Defective, damaged, or wrong items → We cover the return shipping cost.
Customer-initiated returns (non-defective items) → Customer pays return shipping.
We recommend using a trackable shipping service.
Once we receive your return:
Inspection takes 2–4 business days
Refund or replacement processed after approval
You will receive an email notification once complete
In some cases, a deduction may apply:
Missing components
Damaged packaging
Signs of wear
Unauthorized returns
Late returns outside the allowed window
You will be informed before any deduction is applied.
All digital products—including:
eBooks
PDFs
Digital downloads
Printable worksheets
Online training materials
…are non-refundable once delivered, due to their instant-access nature.
Items purchased during:
Sales
Promotions
Special discounts
Limited-time offers
…are final sale and cannot be returned or refunded, unless they arrive damaged or defective.
We cannot accept returns for:
Items that show signs of use
Damaged items not caused by shipping
Items with missing pages or writing
Altered or modified products
These are automatically classified as non-returnable.
All gift cards and store credits are non-refundable and non-exchangeable.
Returns based solely on personal preference—such as:
No longer wanting the item
Expecting a different style
Choosing a different teaching method later
…are not eligible for refunds.
If an item is returned to us without prior authorization:
The item will not be eligible for a refund
Customer may be responsible for reshipment fees if the item is to be returned back to them
We offer exchanges only for:
Items that arrive damaged
Items with manufacturing defects
Incorrect items received due to our error
Exchanges are not available for:
Digital products
Items returned for “change of mind”
Used, worn, or altered items
To qualify for an exchange:
You must contact us within 7 days of receiving your order
The item must be returned within 14 days after approval
Items must be in unused, original condition
Requests made after this period may not be eligible.
If your exchange request is approved:
You will receive exchange authorization and return instructions
Send the item back using a secure, trackable shipping method
Once the item is received and inspected, the replacement will be shipped
You will be notified by email with your tracking information
Exchanges depend on product availability.
If the item you want is out of stock, you may choose between:
A delayed replacement
A product of equal value
A refund (only if the issue was caused by us)
If the exchange is due to our error or product defect → We cover the return shipping and replacement shipping.
If the exchange is requested for any other reason → Customer covers all shipping costs.
Orders may only be canceled before they have been processed or shipped.
Once an order is in fulfillment or has shipped, it can no longer be canceled and will fall under our standard return policy.
Digital product orders cannot be canceled once the download link has been sent.
To request a cancellation:
Email us immediately at info@creativeproducts4reading.com
Include your full name, order number, and reason for cancellation
Requests submitted without complete information may be delayed.
Because processing begins quickly, cancellations are not guaranteed unless confirmed by our team.
If your cancellation request is approved:
A full refund will be issued to your original payment method
Refunds may take 3–7 business days, depending on your bank or card provider
Any payment processing fees charged by your bank or provider are non-refundable.
Pre-order and back-order items may be canceled within 48 hours of purchase.
After 48 hours, the order is considered confirmed and cannot be canceled unless we are experiencing delays or stock issues beyond the stated timeframe.
For all questions or requests related to returns, refunds, exchanges, cancellations, or product concerns, you can contact us using the details below:
Email:
info@creativeproducts4reading.com
This is the fastest way to reach us. We typically respond within 24–48 business hours.
Phone:
+62 832-6200-86263
Available during standard business hours (Monday–Friday).
(If your client has a physical return address, add it here.)
If not, you may use this placeholder:
Return Mailing Address:
Please contact us by email before sending any items so we can provide the correct return address and instructions.
We do not accept returns sent without prior authorization.
Customer service is available:
Monday – Friday
9:00 AM – 5:00 PM (local time)
We are closed on weekends and public holidays.
For assistance with:
Reading program guidance
Product usage questions
Classroom materials
Download access issues
Technical problems with digital files
Please email us, and our support team will be happy to help.
